WARRANTIES
MEDICURE offers warranties on almost all of its dental instruments. For more information on specific warranties and warranty time frames, please visit the product for which you would like warranty information. You may also contact us with questions regarding our warranty policies; our technical service team is here to serve you.
LIMITED LIFETIME WARRANTY
The warranties for some MEDICURE products are specifically described below, after the “Limitations on All Warranties” section of this page. All other MEDICURE instruments provide a warranty against defects in materials and workmanship for the expected life of the product. MEDICURE will, at its option, repair or replace any product that fails as a result of any such defect. MEDICURE guarantees against breakage, joint failure, and corrosion under normal use. “Expected life” means the life of the product under ordinary use, which varies by type of instrument. Please emailMEDICURE Customer Care at info@medicure.pkwith questions about the expected life of any MEDICURE product.
Please note the following:
- Instruments that show wear from normal use are not considered to be defective and will not be covered by the warranty.
- Sharpening and repairing minor tip damage are considered routine maintenance and are not covered by warranty.
- Modifying or retipping an instrument or failure to provide proper instrument care, including proper cleaning and maintenance, may void this warranty. WARNING: Do not expose resin or silicone handles to solutions containing phenols, glutaraldehydes, iodophors, dry heat or chemical vapor sterilization. See manufacturer’s recommendations for your cleaning system.
LIMITATIONS ON ALL WARRANTIES
MEDICURE disclaims liability and is not responsible for the performance or replacement of any product that has been misused, tampered with, modified, retipped or refitted in any manner or is beyond its expected life. MEDICURE disclaims liability, under any applicable warranty or otherwise, for damages arising from (1) the use of commercial/residential grade washers; (2) the use of dental automated washer-disinfectors where manufacturer’s processing guidelines are not followed; (3) the use of cleaning solutions, chemicals and/or procedures that are contrary to MEDICURE recommendations; and/or (4) improper setup and/or installation of any product; and/or (5) failure to follow MEDICURE validated instrument reprocessing instructions. The express warranties described herein are the exclusive warranties and are provided instead of any warranty of merchantability, fitness for a particular purpose, or any other warranty, express or implied, except warranties of title and infringement. Except as set forth herein, damages from breach of such warranties are limited to the cost of repair or replacement of the product, at MEDICURE sole option. Consequential or incidental damages resulting from a breach of any applicable express or implied warranties are hereby excluded.
